Cancellation Policy: 14 days Right of Withdrawal

Upon purchasing our products you have the possibility to cancel the purchase without the obligation to give a reason for at least 14 days. These 14 days start on the day you received the goods. Of course, you have to handle the products and the package with care during this period. 

In case you want to use your right to cancel your order, please contact us ( or our Support Team ( beforehand, preferably by email. Please provide your details as below:

Number and Date of Order/Invoice
Name and Address
Which product do you want to return (Article Number)

After receiving your information, we will get back to you by email as soon as possible with further questions or instructions on how to proceed. After cancellation you have 14 days to return the product(s) at your own cost. 

EU-customers return the goods to: 
Interpark Focus 50
AT-6832 Röthis

CH- and International customers (outside the EU) return the goods to:
Wirtschaftspark 44

You are only responsible for depreciation of the goods as a result of using the products exceeding the need to determine the nature, characteristics and function. In general, you may only look and inspect the products as you would to in a physical store.

Return shipment
In case you use your right of withdrawal, only the shipment costs for the return are on your expenses. Upon receiving the return (in its original packaging) we will refund into your account the total value of the purchase within 14 days from the day of withdrawal provided that by then, we have received the cancelled products.

The entrepreneur compensates all payments from the consumer including any delivery costs charged immediately but at the latest within 14 days after the day of withdrawal. Unless the entrepreneur offers to pick up the return himself, he is entitled to wait with refund until the return goods have been received or until the consumer sends a proof of return shipment whatever comes first. The entrepreneur uses the same method of refund as the original payment method used by the consumer unless agreed otherwise. The refund comes without any costs for the consumer. 

Please note: Any fees, taxes or VAT charged by the forwarding agent and/or customs for international shipments are not subject of the wright of withdrawal and won`t be reimbursed by the entrepreneur.

The Right of Withdrawal does not apply for personalized or customized goods and/or goods that are not pre-assembled.